Refund policy

At CHIC VIBES, customer satisfaction is our priority. We want you to be happy with your purchase. If you are not completely satisfied, our refund and return policy explains how to request a return, exchange, or refund.

Returns

We accept returns for eligible products, provided they are unused, unworn, undamaged, and in their original condition and packaging, with all original tags and accessories, where applicable.

To request a return, please contact us at 0311believe@gmail.com with your order number and the reason for your return.

Our customer support team will review your request and provide return instructions if your return is approved. Please do not send any items back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at0311believe@gmail.com .with your order number, a description of the issue, and clear photographs, where applicable.

We will review your request and work with you to find an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

Certain products are not eligible for returns or exchanges, including:

Personalized, customized, or engraved products.
Products made specifically to your requirements.
Personal care products, where applicable.
Gift cards.
Items explicitly marked as final sale.

However, if a non-returnable item arrives damaged, defective, or incorrect, please contact us so we can review the issue and assist you.

Exchanges

If you wish to exchange an eligible item, please contact our customer support team. We will guide you through the available options.

Alternatively, you may return an eligible item, subject to approval, and place a new order for the product you prefer.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.

Approved refunds will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Shipping charges and return shipping costs will be handled in accordance with applicable laws and the circumstances of your return.

If you have any questions about your refund, please contact us at 0311believe@gmail.com.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests can only be accommodated if your order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. However, you may contact us to discuss the available return options.

International Returns

For international orders, return eligibility and procedures may vary depending on the destination and applicable consumer protection laws. Please contact our customer support team for assistance with international returns.